Neural Networks in Medical Imaging – Diagnosis and Treatment

Medical imaging – Present and Possibilities

Medical imaging has been pivotal in the diagnosis and treatment of various diseases since decades now. Right from X-rays to MRIs, these wide spectrum of technologies have provided crucial insights about the human body. But this is only the beginning! The next phase of neural networks is set to revolutionise this field, enhancing both the accuracy and efficiency of medical imaging, ultimately improving the impact it has on a patient’s diagnosis, treatment and recovery.

Journey so far and the Next Leap

The decades-old imaging techniques like X-ray, MRI, and CT scans often require significant human intervention and interpretation, which is time-consuming and subject to the expertise level and doctor’s perspective.

The next leap in this process is integration of neural networks –  convolutional neural networks (CNNs) into medical imaging. CNNs are specifically designed to process and study visual medical data, making them an ideal solution for interpreting complex medical images with quite a complete degree of accuracy.

How do Neural Networks work in Medical Imaging?

CNNs have shown promising results over the recent years. These neural networks are trained using large datasets, generally thousands of images to help them understand and analyse the patterns in those images. This leads to the neural networks closely monitoring for anomalies and learning from references and examples. Now, CNNs can easily differentiate between benign and malignant tumours in mammograms by learning from thousands of labelled images.

But many institutions and professionals don’t have access to a verified central database of case studies of what has worked and what has not worked in terms of CNNs in medical diagnosis.

Certain bodies are trying to address that gap by transparently documenting such instances. For example, Beckman Institute for Advanced Science has recently developed a model that creates treasure maps. These maps highlight specific areas of medical images that played a significant role in conclusions by AI in the diagnosis of diseases.

How have neural networks helped in disease diagnosis?

Here are a few use cases and examples of how neural networks have positively impacted the medical field success rate –

Cancer Detection: A study showed that certain AI models can now match the performance of experienced radiologists. This is a huge breakthrough, and it is increasingly beating all odds to become more advanced over the years. For instance, a deep learning model touched an accuracy rate of 94.5% in detecting breast cancer which is significantly higher than traditional methods.

Neurological : When it comes to neurological diseases, neural networks are giving impressive results as well. They help in identifying early signs of diseases like Alzheimer’s by studying the subtle changes in the brain structure and minute anomalies. They can also easily chart disease progression.

Cardiovascular: Even in cases of cardiovascular diseases, neural networks can promptly examine chest X-rays to detect abnormalities in the heart like enlargement of the heart, and other critical conditions to provide insights and lay the foundation for effective treatment.

Can neural networks help in Treatment Planning though?

An important aspect of treating a patient is not only in correctly diagnosing a disease but also preparing an elaborate treatment plan. Here human efforts are considerably involved. Can AI, or rather these neural networks help in devising a medically accurate treatment plan? Turns out it can! AI models have recently been very precise in planning out treatments.

For example, Tyche, a medical AI tool, makes notes of uncertainty in medical images and provides multiple plausible segmentations. This allows clinicians to choose the most appropriate option for treatment planning without needing to retrain the model​.

The positives of integrating of Neural Networks

  • Accuracy: Neural networks have demonstrated that they can detect diseases with a bit of higher accuracy than traditional methods. For example, AI models have helped in reducing false positives in mammography by up to 50%.
  • Faster Diagnosis: Automated analysis of medical images almost instantaneously delivers a verdict on the diagnosis. This leads to quicker decision-making, which is necessary in emergency situations.
  • Containing Human Error: Human errors arising out of fatigue, incomplete knowledge and lack of access to huge databases of past cases, can be contained by neural networks leading to more reliable diagnoses.
  • Low-cost: AI-powered imaging systems can run at minimal costs compared to manual processes, because they tirelessly handle large volumes of data, reducing the need for repeated scans and lowering overall healthcare costs.

Where do neural networks fall short?

Despite many advancements in neural networks, several challenges remain:

  • Technical Limitations: For these neural networks to function seamlessly, advanced and high-level computational power is required along with seemingly endless datasets. More efficient algorithms and powerful hardware solutions are the need of the hour.
  • Patient Privacy: AI models are fed huge amounts. of private data of patients which are prone to exposure in public due to insufficient data regulations around neural networks being used in medical diagnosis. This needs to be addressed by government bodies and institutions.
  • Collaboration: The efficient usage and implementation of neural networks in medicine demands contributions by multiple stakeholders and people from different fields – AI researchers, healthcare professionals, and regulatory bodies. The collaboration needs to be made seamless for agile impact.

What does the future hold for neural networks?

The future of neural networks in medical imaging is promising. Emerging trends include the development of convolutional optical neural networks (ONNs) that perform convolution operations directly in the optical domain. This innovation is expected to enhance imaging speed and quality significantly, impacting not only medical imaging but also fields like autonomous driving and robotic vision​​.

Neural networks are rapidly developing and the future seems like a utopian reality. ONNs (convolutional optical neural networks) are in the making which perform convolution operations directly in the optical domain which leads to higher speed and quality. This is supposed to impact not only the medical field but also robotic vision and autonomous driving.

As research continues to advance, the potential for neural networks to affect medical diagnosis is indeed vast. Consistent innovation will be key along with ensuring that AI technologies are used responsibly and effectively.

Conclusion

Medical imaging is the stepping stone for the incredible potential the future holds in terms of usage of neural networks in the field of medicine. Medical institutions and professionals around the world need to closely collaborate with AI professionals to enhance the quality of AI models with accurate inputs and world-class innovative ideas.

Book a free consultation with us and transform your organisation with custom AI solutions by Crafsol.

Explainable AI – The new wave of revolution in the field of AI

What is Explainable Artificial Intelligence (XAI)?

Explainable Artificial Intelligence (XAI) refers to methods and processes that enable humans to understand and trust the outcomes of machine learning algorithms. As AI technologies become increasingly sophisticated, the ability to interpret how these systems make decisions is critical. Explainable AI aims to bridge this gap by making AI models more transparent and interpretable.

Explainable AI provides insights into model accuracy, fairness, transparency, and outcomes, which are crucial for building trust in AI systems. This trust is essential for the responsible deployment of AI in various sectors, ensuring that the technology is used ethically and effectively.

The Importance of Explainable AI

In the current landscape, AI often operates as a “black box,” where even developers may struggle to understand how specific decisions are made. This lack of transparency can be problematic, especially in high-stakes environments like healthcare, finance, and legal systems. Explainable AI addresses these challenges by providing clarity on the decision-making processes of AI systems.

Key benefits of Explainable AI include:

  • Enhanced Trust: By understanding how AI decisions are made, users are more likely to trust and rely on these systems.
  • Regulatory Compliance: Explainability helps meet legal and ethical standards, especially in regulated industries.
  • Bias Detection: By revealing decision-making processes, biases can be identified and mitigated, leading to fairer outcomes.

Evolution and Techniques of Explainable AI

Explainable AI is not a new concept. Early AI systems, such as expert systems, included explanations based on predefined rules. These systems were transparent but less capable compared to modern machine learning models. Today’s techniques aim to balance prediction accuracy with interpretability.

Historical Context

In the early days of AI, expert systems were developed to emulate the decision-making ability of human experts. These systems were based on rules and logic that were easy to understand and explain. However, as AI evolved, machine learning models, particularly deep learning networks, began to outperform traditional rule-based systems. These advanced models, while powerful, often lacked transparency, making it difficult to understand how they reached specific decisions.

Modern Techniques

Some popular methods in explainable AI include:

– Local Interpretable Model-Agnostic Explanations (LIME): This technique explains individual predictions by approximating the black-box model locally with an interpretable model.

– Shapley Additive exPlanations (SHAP): SHAP values help explain the output of any machine learning model by computing the contribution of each feature to the prediction.

– Layer-wise Relevance Propagation (LRP): Primarily used in neural networks, LRP assigns relevance scores to each input feature, indicating its contribution to the final decision.

Market Size and Projections

The explainable AI market is growing rapidly. According to a report by Statista, the global AI market is projected to reach $62 billion by 2029, with a significant portion attributed to explainable AI technologies. This growth is driven by the increasing need for transparency and accountability in AI systems, especially in industries such as healthcare, finance, and autonomous systems.

Case Studies and Applications

Healthcare

Explainable AI is revolutionizing healthcare by providing transparency in diagnostic processes and treatment recommendations. For example, AI systems that analyze medical images can now explain their findings, helping doctors make better-informed decisions. In one instance, a study showed that explainable AI improved the accuracy of breast cancer detection by providing clear visual explanations of its analysis, which doctors could then verify.

Finance

In the financial sector, explainable AI enhances trust in automated decision-making processes, such as loan approvals and fraud detection. By understanding the factors that influence these decisions, financial institutions can ensure compliance and fairness. For instance, a leading bank implemented an explainable AI system that significantly reduced the incidence of biased loan approvals, ensuring that decisions were based on fair and transparent criteria.

Autonomous Systems

For autonomous vehicles and other AI-driven systems, explainability is crucial for safety and regulatory compliance. AI systems must be able to justify their actions to gain user trust and meet legal standards. Companies like Tesla and Waymo are incorporating explainable AI to provide insights into how their self-driving cars make decisions, which is essential for both user acceptance and regulatory approval.

Evaluating Explainable AI Systems

Explanation Goodness and Satisfaction

Explanation goodness refers to the quality of explanations provided by AI systems, while explanation satisfaction measures how well users feel they understand the AI system after receiving explanations. Ensuring high levels of both is essential for building user trust and facilitating effective interaction with AI.

Measuring Mental Models

Mental models are users’ internal representations of how they understand AI systems. Methods to elicit mental models include think-aloud tasks, retrospection tasks, structured interviews, and diagramming tasks. These methods help gauge how well users comprehend AI decision-making processes.

Measuring Trust in XAI

Trust in AI systems is crucial for their adoption and effective use. Various scales and methods exist to measure trust, including surveys and behavioral analysis. Trust should be measured as a dynamic process that evolves with user interaction and system performance.

Measuring Performance

The performance of XAI systems can be evaluated based on user performance, system performance, and overall work system performance. Metrics include task success rates, response speed, and correctness of user predictions. Continuous model evaluation helps businesses troubleshoot and improve model performance while understanding AI behavior.

Future Directions & Challenges

While significant progress has been made, challenges remain in the field of explainable AI. Balancing model complexity with interpretability is a key issue. More complex models often provide better performance but are harder to explain.

Addressing Technical Challenges

Current technical limitations include hardware constraints and the need for high-performance computing to handle the computational load of explainable AI techniques. Researchers are working on developing more efficient algorithms and hardware solutions to make explainable AI more accessible and scalable.

Ethical and Social Implications

Explainable AI also plays a crucial role in addressing the ethical and social implications of AI deployment. By making AI decisions transparent, organizations can better ensure that these systems do not perpetuate or exacerbate existing biases. For example, research has shown that AI systems used in hiring processes can unintentionally favor certain demographics. Explainable AI can help identify and correct these biases, promoting fairness and equity.

Integrating Human Expertise

Combining AI systems with human insights can improve decision-making and trust. This hybrid approach leverages the strengths of both AI and human judgment, leading to more robust and reliable outcomes. For instance, in medical diagnostics, AI can provide a preliminary analysis, which is then reviewed and confirmed by a human expert, ensuring accuracy and building trust in the system.

Explainable AI – The Inevitable Future

As AI continues to integrate into various sectors, the need for explainable AI becomes more critical. By making AI systems more transparent and understandable, organizations can build trust, meet regulatory requirements, and ensure the ethical use of technology. The ongoing research and development in this field promise to make AI systems not only more powerful but also more aligned with human values and societal needs.

Explainable AI is pivotal in making AI systems transparent, accountable, and trustworthy. By enhancing decision-making processes, improving compliance, and promoting ethical AI practices, XAI is set to revolutionize various industries. 

Want to set up productive & profitable AI Systems?

At Crafsol, we specialize in integrating cutting-edge explainable AI technologies into your operations. Our expertise ensures a seamless transition, empowering your organization to harness the full power of AI.

Contact us today to learn more about our explainable AI solutions and how we can help your company stay ahead in the digital era. Book a free consultation and start your transformation journey with Crafsol.

Artificial Intelligence (AI) in Healthcare

Dr. AI – How it is impacting healthcare? and Covid-19 in China?

Technological change is rapidly sweeping the world today. On one hand there is the digitalisation of many services, and on the other hand, there is Artificial Intelligence which is redefining various aspects of life. From education to production and logistics, AI is transforming the way we work, play and live. The field of medicine has not remained untouched by technology. Digitalization is already reshaping the age-old doctor-patient relationship, and now, Artificial Intelligence is poised to bring tectonic shifts in medicine and healthcare.

More than 32,000 potential cases of Covid-19 have been detected by using AI software to expedite diagnosis.

Chinese hospitals are deploying artificial intelligence to detect visual signs of the pneumonia associated with Covid-19 on images from lung CT scans. As of February, around 34 hospitals in China were using software to diagnose Covid-19 cases. The software used data fro over 5000 previous diagnosis to successfully detect Coroavirus differences in CT scans with an accuracy of 96% within 20 seconds.

Here’s a look at how AI is changing medicine

Digital Diagnosis

With systematic integration of AI, Deep Learning, and chat-bots, consultation has really advanced to the next level. AI enabled chat-bots are able to ask relevant questions and help doctors with correct and detailed information to provide accurate diagnosis in the shortest possible time. With Deep Learning processes even complicated and unstructured inputs can be transformed into accurate information and utilised to achieve a quick resolution. On a lighter note, AI can save doctors from tasks such as writing notes and reading scans, allowing them more time to connect with the patient.

Medicine Selection

After consultation, AI further helps doctors to quickly and efficiently select medicine to prescribe. It could offer pointers about whether the medicine is available near the patient’s location. AI could help quickly diagnose and treat common childhood conditions. It’s expertise in recognising patterns could also help predict whether an individual could develop Alzheimer’s. Similarly, AI could play a vital role in the treatment of potentially terminal illnesses such as cancer.

Robotic Operators

The use of tools such as robotic arms for surgeries goes to show how robotics has impacted medicine. The entry of AI into the operation theatre could further improve the efficiency and accuracy of surgeries. It could help doctors choose the right tools, and provide real-time data and risk-assessment while the surgery is in progress

Follow-up

Many a time, the follow-up visit to the doctor becomes more of a hassle for the patient than the actual treatment itself. Doctors find it difficult to devote enough time to follow-up and patients struggle to get an appointment. AI-enable chat-bots could help resolve many such issues with follow-up. As data about treatment is stored digitally and could be accessed easily, AI-enabled bots could instantly solve the patient’s problem. This could help the follow-up checkups hassle-free for both patients as well as doctors.

These are just a few areas of opportunity where AI could revolutionize medicine. There is a lot of ground AI expected to cover over a period of time. More accuracy is to be achieved while ensuring operational efficiency. Being a veteran player in the healthcare sector, Crafsol is committed to working towards the betterment of the healthcare industry in every way. The company’s leadership has deep expertise in healthcare and pharmaceutical domains and aims to play a pivotal role in driving innovation in this field.

Integrating Machine Learning to your SAP HANA Platform

Artificial Intelligence is one of biggest drivers of today’s digital world. AI has already become the part of our everyday life.

Machine Learning is a subset of AI that empowers the system to automatically learn and improve from experience without being explicitly programmed. The success of Machine Learning depends on the quantum of data. It requires large sets of data augmented with a whole range of algorithms.

As technology advances, enterprises are migrating or have already moved to SAP ERPs, so for better success it is best to sync Machine Learning with your SAP database.

Running Machine Learning algorithms where your data resides—in the database—can help reduce latency and alleviate other delays that arise when copying data to another server.

 

The tango between Machine Learning and SAP

SAP HANA Predictive Analytics

SAP Hana’s Predictive Analytics provides machine learning capabilities through in-memory database. SAP Hana predictive analytics library (part of AFL) provides data analysts and developers with automated, wizard-driven machine-learning capabilities and it can create algorithms to build predictive models and provide better controls for the data scientist.

PAL also has several algorithms that ML learns and continuously updates for dynamic predictions.

Open-Source Machine Learning

SAP Hana also facilitates open source machine learning frameworks, R integration is one of them. R is an open-source programming language designed for statistical computing and advanced analysis. Users can write R code in HANA and then mix and match those programs with PAL Algorithms.

Main advantage here is that businesses can utilize the power of SAP HANA and user-expertise for scalability as well as performance through R scripts

HANA inbuilt Machine Learning Integration

SAP’s Extended Machine Learning Library (EML) provides machine learning inference on data at rest or in motion. ML models can be built in tens or flow using python packages to build complex deep learning integration.

Deep learning brings in ability to solve complex inspection and build algorithms, Identifies every defect outside if the set tolerance and processes prediction at very fast pace.

Crafsol Technology Solutions has in-depth experience in SAP implementation and has also worked on some of the challenging Machine Learning projects, If you wish to take best advantages of ML from SAP platform, get in touch with our experts.

How SMEs are benefiting from Data in ‘Big’ way?

Data has a pivotal role to play in today’s technologically advancing world. Data is deriving valuable insights and speeding up decision making for businesses. Efficient use of big data can thus change the way businesses operate.

Estimates suggest that by the end of 2020, there will more than 40 times more data as compared 2015. Multinationals and large conglomerates are already taking advantages of big data. However, small and medium enterprise are also making efforts to utilize the potential of big data.

Big Data and SMEs

Due to their infrastructure, processes and systems, large organisations are better placed to generate and utilize big data to gain better insights. However, it is a struggle for the SMEs. As the volume of their business is small, the volume of data they generate also tends to be small. Big Data can still offer a number of benefits to SMEs. It can help SME make their businesses more agile, analyze and predict in consumer’s behavior and plan their product accordingly.

What could SMEs do using Big Data?

  1. Analyze markets and forecast its trends
  2. Predict price fluctuations
  3. Define buyer personas and profile customers for marketing
  4. Run and manage marketing campaigns
  5. Improve and develop product design

Challenges in choosing Big Data

When it comes to SMEs, biggest challenge is uncertainty about return on investment. Many a times, SME go for average IT infrastructure which reduces their efficiency. Even in cases where SMEs can invest they may not know how to choose the right technology. In such matters, two points need to be considered.

  1. Selecting the right tools
  2. Selecting the right implementation partner.

A knowledgeable and experienced implementation partner plays key role in the success of Big Data. A partner who has experience in leading the projects at scale of SME can understand the challenges faced by SMEs and create meaningful difference with desired end-results for small businesses.

Talking about tools, open source tools like Hadoop, or Spark can act as boon to SMEs. Hadoop can process large sets of structured as well as unstructured in nature. processes in real-time for creating delightful insights for SMEs. Crafsol helps businesses to create easy and efficient digital insights engines to gain an competitive edge.

Get in touch with our expert team to avail our services.

Machine Learning & AI for Cyber Security

In last decade we have seen great development is Machine Learning, Artificial Intelligence and its impact in everyday lift of Human ecosystem.

AI and ML typically helps machines or systems to automatically learn and improve from experience without being explicitly programmed. ML can build algorithms on data that is classified or unclassified, with partial information or no information been provided.

Cyber security also is one of the area where AI and ML can play pivotal role. lets take an example, if your computer or machine is made able to to decide what is good for it and what is bad for it while accessing, this way one machine itself finds new Malware or Anomalies when it faces for the first time.

AI and ML can be used to build this capability, it can identify and safeguard the systems from ever changing cyber world. Traditional security tools may run short to point out the control the cyber attacks.

Building the system that can fight threats

Malware or Cyber attacks always evolve themselves, hacker constantly build upon their previous works, adding new features, upgrading abilities to crack current systems that are blocking its attacks.
AI coupled with ML learns from the information available from previous attacks (data) and build algorithms to predict, identify and control future ones which can be similar category or style

Layered Defence

Basic principle of Cyber security is creating a defence that layered and is in depth. Keeping everything updated such as constant updates, scanning computers every time and everything user accesses is one thing.

Quickly scanning the content user is trying to access, identifying if it is good or bad is one element that every cyber security tool has in build right now, however time involved in doing it is quite time consuming.

this is exactly AI and ML can make the difference, A properly-trained AI/ML model can deliver decision on good or bad files in just few milliseconds.

Resource optimization

Applying machine learning and artificial intelligence to improve cyber security saves an organisation a considerable amount of time and money that would have otherwise been spent by cyber security experts.

Machine Learning quickly excess large pool of data instantly and learn and analyze from it. Systems generate lot of alerts and unautomated attention can buildup lot of work security team. ML can learn from historical data and create resolution on its own.

Artificial intelligence and machine learning is all set to become one of the front runner of next-generation security, enabling elevated degrees of cyber security.

Crafsol ML and AI services builds highly advanced and customized solutions. We are focused on improvisation of the algorithms after the machines have undergone some experience in identifying objects based on defined attributes which makes our approach unique.

EHS – Disruptive Technologies that changing the way it operates!

Awareness about Environment, Health and Safety has been incremental over last couple of decades and lot has been invested proving EHS issues. Tracking injuries, transportation mishaps, leading indicators, and related environmental incidents are not easy.

Identifying the reason behind occurrence of particular incident, developing preventive measure is one of the key challenge for the companies.

However, the age we live in is poised to take that transformation several notches up, Huge investments in technologies like AI, ML and Big Data are being made by companies to achieve operational efficiency, these can very well important role in EHS as well.

In this blog, we will look at how ML, AI and Big data helps companies to improve their EHS department and which areas it can positively impact.

Artificial Intelligence:

AI is practically automating many tasks, and execute these task in effective and reliable model. This has released EHS executive to more valuable tasks.
Alongside, advanced AI systems are capable of integrating company’s data monitoring system, understand regulatory norms, and generate suggestions, prediction and actions to take for better decision making.

Big Data:

EHS has huge data, large amount of data is generated from sensors, control and monitoring systems and interpreting the same was big challenge in earlier days. With Big Data, companies get deeper insights and understanding of their employees, their behavior, operations, incident occurrence patterns, etc based on which EHS departments within a company can take preventive action, optimize reporting to improve performance of EHS department.

Machine Learning:

Machine Learning is everywhere in the businesses now, playing an important role all over different departments, in EHS as well, ML has great role to play for example: Industrial Hygiene, ML can offer a practical method to process data to build a predictive modelling resource, delivering a significant improvement in efficiency.

Let’s look at some of the factors where these technologies can be of great help

Occupational Safety

Big data & machine learning offers lot of insights when it comes ti identifying several risk factors connected to accidents, mishaps and incidents. Based intensity of risk a corrective actions can be planned. This proactive outlook helps companies to improve safety as well as productivity.

Risks analysis

Predictive analytics coupled by artificial intelligence, ML helps companies in identifying areas of risks, typical behavioral issues, typicality in mishaps etc. Utilizing predictive technologies enables management to be more proactive and opportunistic in the way they manage their operations. ML provides insights on the past data, and build realistic assumptions about when is it likely to happen.

Waste Management

Managing wastes at factories is a laborious job, ML helps to identify when a high quantity of waste is generated during the production day. Alongside, it also helps manufacturing units to visualize the location, quality, type of waste that will be generated

These just few benefits listed here, while the list can long and long like predictive maintenance, EHS Audits etc. At Crafsol we strongly believe these disruptive technologies are changing the way EHS can operate.

Interested in learning more? Get in touch with our experts to know more.

Data Science Trends in 2020

We are now living in times where rapid technological change is creating a host of new opportunities. Companies big or small are evaluating what gains they could make from digital transformation. Most routine tasks such as human resource, hiring, marketing, production are being accelerated by 10X in efficiency and speed through various tech platforms.

Data is the new oil, goes a new-age proverb. In recent years, the importance of data has grown multi-fold. In a data-driven world, foresight is critical for guiding strategy and ensuring a competitive edge. With data science, organisations no longer have to make wild guesses based on unrealistic predictions.

Here’s how data is reshaping business decisions

Big Data Processing

With increasing digitalization, large amount of data is being generated. Handling this data through in-house storage is proving a bit of a risk. Cloud storage has solved that problem. Along with unlimited storage, cloud also enables anyone to access the data from anywhere Furthermore, cloud-based data science also offers state-of-the art data analytics tool to obtain the desired results. As data science matures, we might eventually entire data storage and processing done purely on the cloud due to the sheer volume of the data.

Automated Data Analytics

Advanced machine learning is today automating a number of simple as well as complex tasks. Automation has sped up decision-making and improved insights for businesses.

Almost all the levels in Data Science and Analytics are being automated. Most of the features and modules are also moving in the same direction, and businesses are well-poised to leverage the change.. Many automation solution providers are widening their reach and deepening their penetration by providing cost effective solutions to SMEs.

Explainable AI

AI is certainly the next big thing in the Industry. It is already playing a phenomenal role is human decision making. By the year 2022 AI will turn itself into a more trustworthy mechanism for application experts making their models more logical and reasonable. Explainable AI along with Data Science and Machine Learning integration will auto-produce clarifications for precision, traits, stats etc.

In-memory Computing

In-memory computing is not exactly connected with Data Science, but has to do with interpretation and analytics as a whole. Since the expense of memory has diminished as of late, in-memory computing has turned into a mainstream technological solution for an assortment of advantages in analysis. It is predicted to grow tremendously in the near future.

Natural Language Processing

Data Science first began as an analysis of purely raw numbers. The entry of natural language and text difference to the discipline. Today, Natural Language Processing has carved a niche for itself in the world of Data Science.

With NLP, big text data can be transformed into numerical data for analysis. Data scientists can now explore and analyze complex concepts. Advancements in NLP through Deep Learning are currently spearheading the complete integration of NLP into regular data analysis.

Data Science as a whole is growing. As its capabilities grow, its impact on the industry is deepening. We at Crafsol have in-depth expertise in Data Science and analytics. We have helpd many SMEs as well as multinationals with successful data analytics solutions.
Get in touch with our experts to know more.

Optimising Customer Support Services with Machine Learning

Enterprises have been using Machines to improve efficiency and productivity for long, though it may be advance machinery or shifting to robotics or cobots to further improvement, the need to increase efficiency is consistent. Machine Learning is the next thing which is helping enterprises to use the machines to improve and work more efficiently.

Customer Support is undoubtedly one of the biggest cost centers in modern-day operations, for big or medium scale businesses.

And Customer Support is also considered as one of the most complex parts as well.
Well does it really need to be one? the straight answer is ‘No“

Machine Learning is already set to bring in a major role in resolving challenges in a customer support function.

What is Machine Learning (ML)

ML is one of the parts of artificial intelligence (AI), it is a set of techniques that provides systems or computers an ability to automatically learn without being actually programmed. It can read the data whether it may be structured or unstructured and discover insights.

How does it help in Customer Support


When it comes to Customer support ML provides a higher level of convenience to the customers and efficiency to the support staff.
CS means a lot of data, of which the major part is an unstructured one. This data that is gathered through everyday conversion and communication which contains deep insights, ML when used intelligently can be helpful in understanding the customers, their thinking, wishes and so on.

How is Machine Learning used in the CS environment?

Here are quick top picks

Understanding the Intent

Most of the time your agent does not know why is customer contacting you or where probably he is asking for help.

Machine Learning can help CS agents predict the same. Machine learning collects data about a customer’s previous browsing, geo-events, contact pattern, and other online behaviors. That allows agents to plan and prioritize the customers need. In a way your agent provides personalized services to the connecting customer, assuring elevated user experience.

Timesaving – a win-win situation

Well, what is mostly observed by the researchers, people prefer getting in touch with customer support is through chat or messaging app option. that’s where chatbot comes in the picture.

While, chatbots are something that is equally disliked by people, when used intelligently it can have a greater impact. for instance, if a chatbot can extract what exactly the customer is looking from the text types, further tag it correctly, to direct it right customer support specialist, can bring in a win-win situation for both.

it saves time for the customer, saves time for an agent, reaches the right SME and improves the overall experience

Predictive Service

With IoT, companies are now able to practically track their devices even while the customer is using it. For example, a Smart Machine connected to the internet can send back a signal to the manufacturer when a fault or unusual operation takes place. The manufacturer can get back to owning the company to inform arising issues with the required solution.

Virtual Assistance

Virtual assistance is helping customers during their journey, providing insights to customers as well as feeding the analytic program at the back-end for future reference.

ML can help a enterprises to virtually assist the customer right from buying stage to finding out resolution when he is facing any issue. ML can also help in pushing a product which customer has checked or liked based on his online behavior, it can trigger alerts or updates to the customers.

While these are only a few things listed here, there is a long list where ML can help in optimizing Customer support.
To list a few – customer data capture, classification, proactive emailing, perform root-cause analysis of repetitive instances, reduce interaction time.
Crafsol with its ML and AI services has strong experience of building custom solutions for enterprises.

Get in touch to know more how we can help you in your fasten your customer support services.

https://www.zendesk.com/blog/machine-learning-used-customer-service/
https://freshdesk.com/customer-support/machine-learning-optimizing-customer-support-blog/
https://www.forbes.com/sites/forbestechcouncil/2019/04/24/using-machine-learning-to-improve-customer-service/#298ccf985892
https://www.cognizant.com/perspectives/how-machine-learning-can-optimize-customer-support

Pharma 4.0 – A Wave in Making!

Industry 4.0 has brought lot of change in many sectors like transportation and logistics, manufacturing, aviation, and oil and gas production. New waive that is coming up is Pharma 4.0 i.e. Implementation of Industry 4.0 in pharmaceuticals

Understanding Pharma 4.0

Similar to Industry 4.0, Pharma 4.0 refers inter-connectivity, automation, integration of AI and ML to make it possible to gather and analyze data across machines, enabling faster, more flexible, and more efficient processes to produce higher-quality goods at reduced costs.

Why to move towards pharma 4.0

Remaining competitive, ensuring to keep market place in tact is pushing pharma manufacturers to improve productivity ensure better control on monitoring. harma 4.0 technology allows for continuous, real-time monitoring of manufacturing processes so any drift away from specified parameters can be predicted and rectified before it turns into a deviation, avoiding the associated down time and loss of product.

Wining over existing control strategies

Pharma industry always had automated process control right from beginning of 90s. But this relatively old system which only alerts when already damage is done. Pharma 4.0 on other hand is proactive in nature. By using sensors and using continuous monitoring techniques, integrated with AI and analytics provides predictive analysis and a world of other business insights that are currently unavailable because they’re buried in unstructured, dispersed, incomplete data.

Role of Big Data

Big data analytics draws data from sources that have traditionally been disconnected from one another, and looks for relationships and trends that were previously undetectable. For example, data from the online inspection system described above can be combined with that from equipment maintenance and engineering systems to streamline maintenance schedules; combining production data with that from sales and dispatch systems can streamline production planning.

How will this transform to a waive

Although pharma is very precautious industry, which requires tighter control and is coupled with very strong statutory norms. However, still Governments, regulators are taking every possible step help enterprises to move towards Pharma 4.0 soon Pharma 4.0 is be waive in itself

Crafsol with its leaders, who have strong understanding of pharmaceutical industry, is ready and keen to help companies to start Pharma 4.0, get in touch with our team now.